CONVERSATION WRITING : Assignment Unit 5 (Complaints)

2.Create a new version (Provide better customer service in your version)

Mr.Nanimi: Hi,I'm Nanimi of Ahmed Al-Hamid & Co. in Riyadh.

  That's Mr. Carr

Mr.Carr  : Yes, I'm talking. What can I help for you?

Mr.Nanimi: Exacatly, I have a problem about a delay of your job.

  An engineer is sent by you who came here with nothing.

  I need an active engineer.

Mr.Carr : I'm really sorry about that. I'll check it.

Mr.Nanimi: as quickly as possible. Because of it have an affect on my job.

Mr.Carr : O.K,I get it. I do apologize.

  I'll send an new engineer fot repairing within a day.

Mr.Nanimi: Yes, as soon as possible, I hope.

  I don't have much time. Thank you for your service.

Mr.Carr : You're welcome.

Solution

The main idea is my engineer can't work his job because he just got a first job. I'll send an new engineer fot repairing within a day.

_______________________________

3.Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                FROM: Peter Carr
Ahmed Al-Hamid & Company
Fax number 966 1 367933

No of Pages (INC. this one):1                                        DATE: 4 March 1995


ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following out your problem. I am pleased to tell you that Mr.Bains will return in four days with the relevant parts and the system will be repaired within five days.

If there is any way I can be of further assistance, please to be in touch with me.
Once again, please accept my apologize for the delay about this job.

Furthermore, let me assure you of our best standards of service in future.


Best regards.
Peter Carr 
Peter Carr
Customer Service